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Shipping & Returns

SHIPPING:

Shipping & Delivery
Orders are usually processed within 24h, but Shipping may take up to 5 to 7 business days to process depending on order volume and product availability

*A signature will be required upon receipt of all orders of $300 (before taxes) or more.

Once your order transaction is complete, you will receive a email confirming your order.

If you need additional information regarding ship dates or if you have questions that may arise before or after placing you order, please contact Customer Service team at info@thisisrella.com


SHIPPING RATES:
Standard shipping rate, Canada or USA on all items: $9.95
Free shipping on all orders over $80.00 

Payement currency + method:
While the content of your cart is currently displayed in CAD, you will checkout using USD at the most current exchange rate.


RETURN POLICY:
Returns 
You may return your unused product with tags attached for a full refund within 30 days of the purchase date. Proof of Purchase from the website must be included. Any items returned after 30 days will not be processed.

We do not accept returns or replacements from items purchased from third party retailers. We do not offer direct exchanges, so if you wish to exchange product you will need to return the undesired product for a full refund and place a new order for your replacement at thisisrella.com for online purchases only. 

Refunds (if applicable) 
To return an item please contact our Customer Service team for a Return Authorization number before shipping, at info@thisisrella.com

Send the return to the address below: 
RELLA RETURNS
5800 rue Ferrier, Montréal, Quebec H4P1M7, Canada

CLEARLY INDICATE RETURN AUTHORIZATION NUMBER ON OUTSIDE OF BOX.

*Please note that we are not responsible for the freight cost on returns *

Keep tracking on your return as we are not liable for returned merchandise that is lost in transit. Please allow 2-3 weeks for your return to be processed. Also, be aware that your credit card company may require an additional 5-7 days to post the credit to your account.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.